Shipping policy

Shipping Policy - Harcourt Tailors

1. Shipping & Delivery
At Harcourt Tailors, we take pride in ensuring your premium garments reach you in perfect condition. We partner with reliable couriers to provide a seamless delivery experience across the United Kingdom and internationally.

2. Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped, including a tracking number to monitor your delivery.

3. Domestic Shipping (United Kingdom)
Standard Shipping: Estimated delivery within 5 to 12 business days.

Shipping Rates: Rates are calculated at checkout based on the weight and dimensions of your order, or provided as a flat rate where applicable.

4. International Shipping
We offer worldwide shipping. Please note that international deliveries may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Harcourt Tailors is not responsible for these charges if they are applied and are your responsibility as the customer.

5. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at help@harcourttailors.store with your name and order number, and we will look into it for you.

6. Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes. If your carrier falls into this group, we will contact you to request an alternative physical address.

7. Refund, Returns, and Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at help@harcourttailors.store with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at help@harcourttailors.store.